Distant Selling Agreement

ARTICLE 1 - SUBJECT OF THE AGREEMENT

The subject of this agreement is the determination of the rights and obligations of the parties regarding the sale of products and services offered by the Personal Uniques Luxury Fashion Concierge Services brand. Customers who place orders through the Personal Uniques Luxury Fashion Concierge Services brand or benefit from the services provided declare that they have read, understood, and agreed to these sales conditions.

ARTICLE 2 - SALES CHANNELS AND DEFINITIONS

The website https://www.personaluniques.com and the related social media accounts featured on this website operate under the brand “Personal Uniques Luxury Fashion Concierge Services”. All order completion and payment transactions are carried out exclusively via the WhatsApp line at +90 506 020 02 02.

In this distance sales agreement, the service provider “Personal Uniques Luxury Fashion Concierge Services” shall be referred to as the “SELLER”, and the party purchasing the product(s) shall be referred to as the “BUYER”.

In purchases made through the Personal Uniques Luxury Fashion Concierge Services brand, the Buyer accepts that, when creating an order via WhatsApp, Instagram, or social media accounts affiliated with the brand, they enter a contract with one of the seller companies specified during the order process.

The explanations under the contract headings are arranged in accordance with the legislation of the countries in which the companies belonging to the Personal Uniques Luxury Fashion Concierge Services brand are subject.

The Seller may be one of the following companies:

ARTICLE 3 - PARTIES – (SELLER AND BUYER INFORMATION)

1. Information Regarding the Seller (“Seller”)

Title: Ayda Viva E-Ticaret (sole proprietorship)

Website: https://www.personaluniques.com and the social media accounts specified on this website

E-mail: info@personaluniques.com

2. Information Regarding the Seller (“Seller”)

Title: Boun Avin Free Zone Company

Address: IFZA Business Park A2 Building Dubai Silicon Oasis / United Arab Emirates 342001

Tax Identification Number (TIN): 104816317200003

License Number: 54186 – DSO054186

Phone: +90 (506) 020 02 02

Website: https://www.personaluniques.com and the social media accounts specified on this website

E-mail info@personaluniques.com

Information Regarding the Buyer (“Buyer”)

Name Surname / Title: -

Address: -

Phone: -

E-mail: -

ARTICLE 4 - SUBJECT AND SCOPE OF THE AGREEMENT

The Personal Uniques Luxury Fashion Concierge Services brand operates in Türkiye and the United Arab Emirates. The company through which the payment is made during the order by the Buyer, Ayda Viva E-Ticaret or Boun Avin Free Zone Company, is a party to this agreement, and the rights and obligations arising from the agreement are evaluated in accordance with the legislation of the country to which the relevant company is subject.

The official authorities to which complaints and objections may be submitted are determined in accordance with the applicable legislation of the country to which the company specified as the seller during the order is subject. The Buyer may apply to the competent official authorities of the relevant country when necessary. Provisions regarding the legislation of the relevant country and the specific conditions arising from the Distance Sales Agreement are further set out in the subsequent clauses of this contract.

For sales within the Republic of Türkiye, the subject matter of this Distance Selling Agreement (“Agreement”) constitutes the determination of the parties’ rights and obligations regarding the sale of the product or products detailed below, in accordance with the Republic of Türkiye’s Law No. 6502 on the Protection of Consumers (“TKHK”) and the Regulation on Distance Contracts (‘Regulation’), and sets out the rights and obligations of the parties regarding the sale of the product(s) detailed below. However, as the product(s) are procured specifically in accordance with the customer’s request within the scope of the services provided by the Personal Uniques Luxury Fashion Concierge Services brand, repair, return and cancellation procedures are subject to the conditions set out in this Agreement.

In the United Arab Emirates, consumer rights are regulated under Federal Law No. 15 dated 2020 (Law on Consumer Protection) and the amendments made to this law by Federal Decree-Law No. 5 dated 2023. This legislation grants consumers rights such as access to safe products, accurate and clear product information, fair pricing, and access to effective dispute resolution mechanisms. Under the applicable legislation, consumers may have the right to request a return, repair, or replacement for defective or faulty products under certain conditions. However, since the product/products are specially procured in line with the customer’s request within the scope of the services provided by the Personal Uniques Luxury Fashion Concierge Services brand, repair, return, and cancellation procedures are subject to the conditions specified in this agreement.

As stated on the https://www.personaluniques.com website, the product or products subject to sale may be new or second-hand. The commitment of Ayda Viva E-Ticaret or Boun Avin Free Zone Company is that the product/products are original.

The Buyer accepts and declares that they have been informed by the Seller about the product/products subject to sale, including the name, title, full address, telephone and other contact details, the main characteristics of the product, the final sale price, the method of payment, delivery, exchange and return conditions and related terms, costs and all such preliminary information; and that the details of such preliminary information and the distance sales conditions are available on the https://www.personaluniques.com website; and that they have read and understood these terms.

The subject of this distance sales agreement is the sale of the product/products subject to the order placed by the Buyer through the Seller’s social media accounts or via WhatsApp line at +90 506 020 02 02. Within this scope, when the Buyer places an order through these communication channels, they accept and declare that they establish a distance sales relationship within the scope of this agreement with the company referred to as the Seller during the order process.

The Buyer accepts, declares, and undertakes that they have approved this preliminary information electronically and then placed the product order; and that the provisions of this agreement and the other policies on the https://www.personaluniques.com website is an integral part of the agreement.

The title and/or name and surname information of the parties are stated above. This Distance Sales Agreement is valid for transactions in which the Buyer has the status of a consumer, and in cases that do not qualify as consumer transactions, the general provisions of the relevant legislation shall apply.

ARTICLE 5 - NATURE OF THE SERVICE

The Personal Uniques Luxury Fashion Concierge Services brand provides concierge services in the procurement, research, and purchasing processes of luxury fashion products in line with customer requests.

The Seller is not responsible for the production or production processes of products supplied from third-party boutiques, brands, stores, or suppliers. The Buyer accepts that the relevant brand, manufacturer, or supplier is responsible for the production, contents, quality standards, and product safety of the products subject to the order.

The Seller provides intermediary services in the procurement and purchasing process of the relevant products.

The Seller’s responsibility is limited to the delivery, return, and refund processes specified in this agreement.

ARTICLE 6 - PRODUCTS SUBJECT TO THE AGREEMENT AND ORDER INFORMATION

Within the scope of this agreement, the order, price, payment, and delivery information regarding the product/products sold are specified below, and all other policies and conditions available on the www.personaluniques.com website are also accepted by the Buyer as an integral part of this agreement.

ARTICLE 7 - GENERAL TERMS REGARDING PRODUCTS AND SERVICES

The products and services offered by the Personal Uniques Luxury Fashion Concierge Services brand are provided via the brand’s official social media accounts, and some products may be available in limited stock or may only be supplied online. The stock status of the products may vary depending on the current situation of the relevant brand, boutique, or suppliers.

The Seller endeavours to present the visuals and descriptions of the products as accurately as possible. However, due to screen settings, lighting, camera angle, or technical reasons, the colours, details, or appearance of the products may vary.

The Seller reserves the right to restrict the sale of products or services to certain persons, regions, or countries when deemed necessary. The Seller also reserves the right to limit the quantity of the products offered and to remove the product/products from sale.

The product and service offer provided under the Personal Uniques Luxury Fashion Concierge Services brand are valid to the extent permitted by applicable legislation. The Seller does not guarantee that the products or services offered will fully meet the Buyer’s expectations or that technical errors that may occur on the platform will be fully eliminated.

The Buyer acknowledges that such differences may arise due to technical reasons and declares that they will not request order cancellation, return, or exchange based on these reasons.

The Cancellation and Returns Policy available on the website https://www.personaluniques.com forms an integral part of this contract, and the relevant provisions shall apply. The Buyer acknowledges and declares to have read and understood the said policy and terms, and to have placed the order in accordance with these terms.

ARTICLE 8 - ORDER PROCESSING AND PAYMENT CONFIRMATION TERMS

All orders placed between 10:00 and 18:00 (CET/CEST) will be processed within 1 (one) hour of payment confirmation.

Orders placed after 19:00 (CET/CEST) will be processed at 10:00 (CET/CEST) on the following day.

Orders placed on public holidays or official holidays will be processed at 10:00 (CET/CEST) on the first working day following the holiday.

In the event of any delay, the seller will inform the Buyer accordingly.

ARTICLE 9 - DECLARATIONS AND OBLIGATIONS OF THE BUYER

By accepting this agreement, the Buyer declares that they are over 18 years of age. Persons under the age of 18 are prohibited from making purchases through the Personal Uniques Luxury Fashion Concierge Services brand.

The Seller is not responsible for any liabilities arising from the Buyer’s misrepresentation of their age.

The Buyer accepts and declares that the credit card used for payment transactions related to the order belongs to them or that they have permission from the cardholder to use it. In the event that the payment is cancelled or withdrawn by the bank or financial institution due to unauthorized use of the credit card, the Buyer is obliged to return the delivered product to the Seller within 1 (one) day after the refund is made. If the product is not returned, the Seller reserves the right to claim the product price and all damages that may arise from the Buyer.

The Buyer accepts and declares that the name, surname, delivery address, e-mail address, telephone number, and other contact information provided while placing the order are accurate, complete, and up to date. The Buyer is obliged to update any changes to such information without delay.

The Seller cannot be held responsible if the order cannot be processed, delivery is delayed, or the Seller cannot contact the Buyer due to incomplete, incorrect, or outdated information provided by the Buyer.

The Buyer accepts and declares that they have read and reviewed the preliminary information regarding the main characteristics, sales price, payment method, and delivery of the product or products subject to the agreement available on the social media accounts of the "Personal Uniques Luxury Fashion Concierge Services" brand via the www.personaluniques.com website, that they are informed of these details, and that they have placed the order through the WhatsApp line at +90 506 020 02 02 by accepting these terms and have approved it electronically.

By approving this distance sales agreement electronically, the Buyer accepts, declares, and undertakes that they have obtained, read, and understood correctly and completely the address, telephone number, main characteristics of the products subject to the order, the price of the product including taxes, payment and delivery information, and information regarding the right of withdrawal that must be provided to them by the Seller.

ARTICLE 10 - PERSONAL INFORMATION AND DATA PROVIDED BY THE USER

Personal information shared through the communication channels of the Personal Uniques Luxury Fashion Concierge Services brand is processed within the scope of the Privacy Policy and data protection rules available on the Seller’s website.

All kinds of information, messages, visuals, product requests, suggestions, or other content related to the order shared by the Buyer via the website, social media accounts, e-mail, WhatsApp, or other communication channels are deemed to have been submitted to the Seller. The Buyer accepts that such content may be used by the Seller within the scope of service execution, product research, customer communication, or promotional activities.

The Buyer declares that the content provided to the Seller does not violate the copyright, trademark rights, privacy rights, or other legal rights of third parties.

The Seller reserves the right, at its sole discretion, to edit, remove, or block access to content shared on the website or communication channels that is unlawful, inappropriate, or violates service rules.

ARTICLE 11 - E-MAIL COMMUNICATION AND INFORMATION SECURITY

The Personal Uniques Luxury Fashion Concierge Services brand may request an e-mail address from Buyers due to establish communication regarding order processes. The Buyer’s e-mail address may be used for sharing necessary information such as order details, various notifications, shipment tracking numbers, or product invoices.

The Seller will under no circumstances request the Buyer to share credit card numbers, card security codes, passwords, or similar sensitive payment information via e-mail. Since there is a possibility that information sent via e-mail may be seen by third parties, the Seller cannot absolutely guarantee the security of information transmitted through e-mail communication. Accordingly, the Buyer knows and accepts that they should not share credit card numbers, card security codes, passwords, or similar sensitive payment information in e-mails sent to customer services or the Seller.

For this reason, the Seller cannot be held responsible for unauthorized access, data loss, or similar situations that may arise during e-mail communication.

ARTICLE 12 - PAYMENT TERMS, SECURITY AND CONDITIONS

Payment may be made via credit card (master/visa), debit card (master/visa), SWIFT/EFT, cryptocurrency, or PayPal.

Unless otherwise agreed, payment must be made within 1 (one) hour following the confirmation of the order. If payment is not made within the specified period, the order shall be deemed not received.

In the event of partial payment, the amount paid will be considered as a deposit, and the deposit conditions available at https://www.personaluniques.com shall apply. The Buyer is responsible for making full and complete payments and for all obligations arising therefrom.

For payments made by credit card, shipment shall be processed only after the payment amount has been credited to the Seller’s account. Personal Uniques shall not be held liable for any delays arising from collection and transfer processes carried out by banks and/or payment institutions.

The Personal Uniques Luxury Fashion Concierge Services brand reserves the right to review and verify orders when deemed necessary to ensure payment security.

The Seller has the right to refuse or cancel the order if there is reasonable suspicion that the payment is unauthorized, the payment method used is invalid, or the Buyer is not authorized to use the relevant payment method. In such cases, the Seller shall not bear any liability.

The Seller may request additional identity verification documents from the Buyer in order to verify the order. Within this scope, the Buyer may be asked to provide a passport, photo identification, or similar official documents. This practice is carried out to verify the identity of the Buyer and to protect the credit card holder against possible fraud attempts.

The Seller reserves the right to temporarily suspend, restrict, or completely remove the payment methods available to the Buyer in case of suspicion of fraud or suspicious transactions. In such cases, the Seller is not obliged to provide additional notification to the Buyer regarding changes in payment methods.

Payment transactions are carried out through the secure payment link provided to the Buyer. Credit card information is not viewed, recorded, or stored by the Personal Uniques Luxury Fashion Concierge Services brand.

Therefore, it is not possible for card information entered during payment to be intercepted by third parties through the Seller’s systems. All payment transactions are carried out in accordance with the security standards and procedures of the relevant payment institution.

In the event that payment methods are suspended or restricted, the Buyer may need to contact the Seller in order to reactivate their payment options.

ARTICLE 13 - PRIVACY AND SECURITY POLICY

The Personal Uniques Luxury Fashion Concierge Services brand attaches importance to the protection of Buyers’ personal data within the scope of the services provided. In this context, personal data is processed and protected in accordance with the applicable legislation of the Republic of Türkiye and the United Arab Emirates.

The Seller may collect certain personal data of users within the scope of transactions carried out through the brand, order processes, communication requests, or customer services. This data may include name-surname, telephone number, e-mail address, delivery address, identity information, and other information required for order processing. Such information is used for the purposes of creating orders, communicating with the customer, sharing shipment tracking information, delivering product invoices, and fulfilling the services provided.

The Seller may periodically send users information about new products, services, campaigns, or notifications via e-mail or other communication channels. If users do not wish to receive such communications, they may change their preferences by notifying through the relevant communication channels.

Personal data shared by users via the website, e-mail, or other communication channels is not shared with third parties outside the purposes and scope specified in this agreement.

Records related to payment transactions may be stored for 365 (three hundred sixty-five) days in order to review possible credit card payment disputes that may arise with banks or payment institutions. After the expiration of this period, such information is destroyed in accordance with the applicable legislation.

The Seller undertakes to keep the Buyer’s personal data confidential and to take the necessary technical and administrative measures to protect such data against unauthorized access, use, or disclosure, except for the exceptional cases stated below.

EXCEPTIONAL CASES

The Personal Uniques Luxury Fashion Concierge Services brand may share user information with third parties in the following limited cases:

1. In order to comply with applicable legislation if requested by authorized official authorities under the laws, regulations, or other legal provisions in force in the Republic of Türkiye and the United Arab Emirates,

2. For the purpose of implementing and enforcing the distance sales agreement, terms of use, or other contractual provisions concluded between the Buyer and the Seller,

3. If user information is requested within the scope of a duly conducted investigation or inquiry by authorized administrative or judicial authorities of the Republic of Türkiye and the United Arab Emirates,

4. In cases where it is necessary to protect the rights, security, or property of users or the Seller,

5. To the extent necessary for the execution of order processes, delivery of products, and completion of payment transactions, limited to cargo companies, customs authorities, payment institutions, and similar service providers.

Except for the cases stated above, the Buyer’s personal data is not shared with third parties.

ARTICLE 14 - DELIVERY, SHIPPING AND CUSTOMS COSTS

For deliveries within Türkiye, only the shipping cost is included in the final sales price, excluding insurance fees. For deliveries to countries outside Türkiye, the shipping fee is determined in addition to the final product sales price and is paid by the Buyer in addition to the product price. Shipment insurance is subject to the Buyer’s request, and the shipping/courier risk during transportation belongs to the Buyer.

The Seller undertakes to share the shipping/courier company information and the shipment tracking number/courier details with the Buyer.

For orders outside Türkiye, customs procedures, import taxes, duties, and other official costs may vary according to the legislation of the relevant country. Customs duties, import costs, additional charges that may arise at customs, and other fees that may be requested by relevant official authorities belong to the Buyer. Such fees are beyond the Seller’s control, and the Seller cannot be held responsible for these costs. Delays arising from customs procedures, additional inspections, or practices of official authorities are not the responsibility of the Seller.

The Buyer accepts that, in addition to the provisions of this distance sales agreement, the shipping process, shipping, and shipping policy available on the www.personaluniques.com website constitute an integral part of this agreement. The Buyer accepts and declares that they have read, understood, and placed the order in accordance with these policies and conditions.

ARTICLE 15 - DELIVERY INFORMATION

The delivery process of the product/products begins with the establishment of this agreement. The shipping processes of the products may vary by country, and the delivery time will be notified to the Buyer.

The Buyer accepts that, in addition to the provisions of this distance sales agreement, the shipping process, shipping, and shipping policy available on the https://www.personaluniques.com website constitute an integral part of this agreement. The Buyer accepts and declares that they have read, understood, and placed the order in accordance with these policies and conditions.

ARTICLE 16 - DELIVERY ADDRESS

The Buyer accepts, declares, and undertakes that they have provided the delivery address to the Seller completely and accurately.

The Seller undertakes to deliver the product or products subject to the order to the shipping/courier company for shipment to the delivery address specified by the Buyer during the order and to ensure that the shipment is carried out.

All responsibility and consequences arising from incorrect, incomplete, or inaccurate address information provided by the Buyer belong to the Buyer.

In case of a change in the Buyer’s address information, the responsibility for updating such information belongs to the Buyer, and the Seller cannot be held responsible for any damages arising therefrom.

After the product/products are delivered to the shipping/courier company, the responsibility for tracking and receiving the shipment belongs to the Buyer. The Buyer accepts and declares that they will track the shipment via the tracking number and fulfil the necessary procedures during the delivery process.

ARTICLE 17 - INVOICE INFORMATION

The invoice will be issued in accordance with the invoice information and address provided by the Buyer during the order, and such information is stated below.

Real person (name and surname) / company title
Identification number / tax number
Tax office for companies
Address
Telephone
E- mail

The Buyer accepts, declares, and undertakes that they have provided the above information to the Seller completely and accurately.

ARTICLE 18 - RECEIPT OF DAMAGED PRODUCTS

The Buyer is obliged to inspect the product subject to the agreement before accepting delivery. Packages/products that are clearly dented, broken, torn, or damaged shall not be accepted from the shipping company, and the situation shall be documented together with the courier officer.

The Seller is not responsible for transportation damages or losses caused by the shipping/courier company.

In the event that damage that could not be noticed during delivery is detected after delivery, the Buyer may inform the Seller for information purposes via the e-mail address info@personaluniques.com or the WhatsApp line at +90 506 020 02 02 and may request support for tracking the process.

In cases of damaged or lost shipments, the shipping process and shipping policy available on the https://www.personaluniques.com website constitute an integral part of this agreement, and the relevant provisions shall apply. The Buyer accepts and declares that they have read, understood, and placed the order in accordance with these policies and conditions.

ARTICLE 19 - RIGHT OF WITHDRAWAL

The Buyer accepts that they have been informed about their right of withdrawal in accordance with the Republic of Türkiye’s Law No. 6502 on the Protection of Consumers ("TKHK") of the Republic of Türkiye and the Regulation on Distance Contracts dated 27/11/2014 ("Regulation"). The Buyer accepts and declares that they cannot exercise the right of withdrawal once the performance of the service requested from the Seller has begun. No cancellation, return, or modification shall be made after the commencement of the service performance.

The Buyer accepts that they have been informed about their right of withdrawal under Federal Law No. 15 of 2020 (Consumer Protection Law) of the United Arab Emirates and the amendments made to this law by Federal Decree-Law No. 5 of 2023. The Buyer accepts and declares that they cannot exercise the right of withdrawal once the performance of the service requested from the Seller has begun. No cancellation, return, or modification shall be made after the commencement of the service performance.

The Buyer accepts that, under applicable legislation, they may have the right to request return, repair, or replacement for defective or faulty products under certain conditions. However, since the product/products are specially procured in line with the Buyer’s request within the scope of the services provided by Personal Uniques Luxury Fashion Concierge Services, the Buyer accepts and declares that cancellation, return, and repair processes are subject to the conditions specified in this agreement.

The Cancellation and Return Policy available on the www.personaluniques.com website constitutes an integral part of this agreement, and the relevant provisions shall apply. The Buyer accepts and declares that they have read, understood, and placed the order in accordance with these policies and conditions.

ARTICLE 20 - RETURN CONDITIONS

The Buyer accepts that they have been informed about their right of return in accordance with the Republic of Türkiye’s Law No. 6502 on the Protection of Consumers ("TKHK") of the Republic of Türkiye and the Regulation on Distance Contracts dated 27/11/2014 ("Regulation"). The Buyer accepts and declares that they cannot exercise the right of return once the performance of the service requested from the Seller has begun. No cancellation, return, or modification shall be made after the commencement of the service performance.

The Buyer accepts that they have been informed about their right of return under Federal Law No. 15 of 2020 (Consumer Protection Law) of the United Arab Emirates and the amendments made to this law by Federal Decree-Law No. 5 of 2023. The Buyer accepts and declares that they cannot exercise the right of return once the performance of the service requested from the Seller has begun. No cancellation, return, or modification shall be made after the commencement of the service performance.

Returns are accepted only in the following case. If, as a result of an inspection to be carried out by the Seller, the purchased product is determined not to be original, the Buyer has the right to return the product to the Seller. In this case, the Buyer accepts and undertakes to deliver the product to be returned to the Seller in the same condition as it was delivered, together with all accessories, documents, invoice, and delivery note, if any, sent with the product. The shipping cost of the returned product shall be paid by the Seller.

The Seller reserves the right to determine the period for processing the refund and, when deemed necessary, the method by which the refund will be made.

The refund shall be made, where possible, via the payment method used by the Buyer during the order. Payments made by credit card or debit card shall be refunded to the relevant card account. Depending on the processing times of banks or payment institutions, it may take a certain period for the refunded amount to be reflected in the Buyer’s account. The Seller cannot be held responsible for such delays.

ARTICLE 21 - PRODUCT IMAGES AND SECOND-HAND PRODUCT CONDITION

Photographs of second-hand (pre-loved) products offered by Personal Uniques Luxury Fashion Concierge Services are taken to reflect the current condition of the product as accurately as possible. However, due to technical reasons such as lighting used during photography, camera angle, screen settings, or reflections, the color, brightness, surface details, or certain signs of use of the product may appear differently in the images or may not be fully noticeable.

Accordingly, the Buyer accepts that second-hand (pre-loved) products may have signs of use, minor defects, or natural wear, and that product images may not fully reflect the product due to lighting, reflection, camera angle, or screen settings. The Buyer acknowledges that such differences may arise from the second-hand nature of the product subject to sale and accepts and declares that they will not request order cancellation, return, or exchange for these reasons.

The Cancellation and Return Policy available on the https://www.personaluniques.com website constitutes an integral part of this agreement, and the relevant provisions shall apply. The Buyer accepts and declares that they have read, understood, and placed the order in accordance with these policies and conditions.

ARTICLE 22 - INTELLECTUAL PROPERTY RIGHTS

All intellectual and industrial property rights regarding the website, all social media accounts, and digital channels of the Personal Uniques Luxury Fashion Concierge Services brand, including all software, designs, databases, texts, images, logos, graphics, trademarks, and all other content contained therein, belong exclusively to the Seller and are protected under the Republic of Türkiye’s Law No. 5846 on Intellectual and Artistic Works of the Republic of Türkiye.

Without the prior written and explicit consent of the Seller, such content cannot be copied, reproduced, published, distributed, modified, adapted, used for commercial purposes, or made available to third parties. Likewise, reverse engineering cannot be performed on the software, system, or database, and such content cannot be used in any digital or physical medium without authorization.

Any use of this nature without the seller’s written consent shall give rise to civil and criminal liability under the Republic of Türkiye’s Law No. 5846 on Intellectual and Artistic Works and related legislation.

ARTICLE 23 - OFFICIAL COMMUNICATION CHANNELS AND UNAUTHORIZED USE

All official communication, order transactions, payment information, and shipment notifications carried out under the Personal Uniques Luxury Fashion Concierge Services brand are conducted only through the official communication channels authorized by the Seller.

The Seller’s authorized WhatsApp communication Line is as follows: +90 506 020 02 02

The Seller does not share orders, payment instructions, or shipment information through any phone number other than the one stated above. Payment requests or communications made through any number other than this are not related to the Seller.

The Buyer accepts that the Seller shall not be responsible for any damages arising from communications, payment transactions, or transactions carried out with third parties outside the Seller’s official communication channel +90 506 020 02 02.

The official social media accounts of the Seller are as follows:

Instagram: @personaluniques

Facebook: Personal Uniques

YouTube: Personal Uniques

TikTok: @personaluniques

Telegram: @personaluniques

Additionally, the following accounts are affiliated with the Personal Uniques brand:

Instagram: @personaluniquespreloved

Instagram: @personaluniquesmen

Accounts using the name Personal Uniques/Personal Uniques Luxury Fashion Concierge Services other than these are unauthorized and have no connection with the Seller.

Social media accounts or digital communication channels belonging to the Personal Uniques Luxury Fashion Concierge Services brand may be unlawfully accessed, imitated, or used by third parties to send links, payment requests, or similar messages to the Buyer. The Buyer accepts that they should not trust such links and should not open or click on them. In case of encountering such a situation, the Buyer must immediately inform the Seller via the official WhatsApp communication line +90 506 020 02 02. The Seller cannot be held responsible for any damages arising from such unauthorized access or links sent by third parties.

The Seller reserves the right to initiate necessary legal and criminal proceedings against persons who use the brand name, trade name, or corporate identity without authorization.

The legal notice available on the https://www.personaluniques.com website constitutes an integral part of this agreement, and the relevant provisions shall apply. The Buyer accepts and declares that they have read, understood, and placed the order in accordance with these policies and conditions.

ARTICLE 24 - USER COMMENTS, FEEDBACK AND SUBMITTED CONTENT

All comments, feedback, suggestions, ideas, requests, product research requests, messages, visuals, or other content (hereinafter collectively referred to as “comments”) submitted by the Buyer or users to the Personal Uniques Luxury Fashion Concierge Services brand become available for use by the Seller at the moment they are delivered to the Seller.

The Buyer accepts that the comments submitted to the Seller may be edited, copied, published, reproduced, distributed, translated, or used on different platforms by the Seller without any limitation.

The Seller is not obliged to

(a) keep the submitted comments confidential,

(b) pay any fee or compensation for the comments,

The Seller has the right, at its sole discretion, to monitor, edit, or remove content that is unlawful, threatening, abusive, defamatory, obscene, offensive, or that violates the intellectual property rights of third parties; however, the Seller is not obliged to monitor such content.

The Buyer accepts that the comments they submit to the Seller will not violate the copyright, trademark rights, privacy rights, or other personal or proprietary rights of third parties. The Buyer also declares that the submitted content does not contain unlawful, harmful, or malicious software (such as viruses).

The Buyer accepts that they will not use false or misleading identity information, will not act on behalf of another person, and that they are solely responsible for the accuracy of all comments they submit.

The Seller cannot be held responsible for any damages or liabilities arising from comments submitted by users or third parties.

ARTICLE 25 - PROHIBITED USES

The Buyer agrees not to use the services provided under the Personal Uniques Luxury Fashion Concierge Services brand for the following purposes:

(a) using them for any purpose that violates applicable local or international legislation,

(b) encouraging or participating in unlawful activities,

(c) infringing the trademark, logo, design, visual, or other intellectual property rights of the Seller or third parties,

(d) engaging in insulting, threatening, harassing, defamatory, discriminatory, or harmful behavior toward the Seller or other users,

(e) providing false, misleading, or incomplete information,

(f) transmitting viruses, malicious software, or similar technical tools that may damage the website or communication systems,

(g) collecting, recording, or using personal data of other users without authorization,

(h) engaging in spam, fraud, use of fake accounts, or similar malicious activities,

(i) attempting to violate or disable the security systems of the services, social media accounts, or the website.

The Seller reserves the right to restrict, suspend, or completely terminate access to the website, social media accounts, or services provided for users who violate the prohibited uses stated above.

The Seller also reserves the right not to provide services to users located in countries subject to national or international sanctions or to restrict their access.

ARTICLE 26 - INDEMNIFICATION AND LIABILITY

The Buyer accepts that they are responsible for any claims, damages, costs, and expenses that may arise if they violate the provisions of this agreement, act contrary to applicable legislation, or infringe the rights of third parties while using the services provided under the Personal Uniques Luxury Fashion Concierge Services brand.

If the Seller suffers any damage, faces any claims from third parties, or becomes subject to any legal proceedings due to such actions of the Buyer, the Buyer is obliged to compensate the damages and reasonable legal expenses that may arise.

The Buyer is also responsible for any damages that may arise as a result of third parties gaining access to the website or services due to the Buyer’s own actions or negligence.

ARTICLE 27 - BRAND VISUAL USAGE AND BRAND INDEPENDENCE

Personal Uniques Luxury Fashion Concierge Services provides an independent product procurement service and is not an official representative, distributor, license holder, business partner, or authorized seller of any brand. There is no direct partnership or representation relationship between the Seller and the brands.

Brand names, logos, designs, product images, and other distinctive elements displayed within the scope of the service belong to the respective brand owners and are used solely for product promotion and informational purposes. The Seller has no ownership rights over these brands.

The products subject to the order are procured from boutiques, authorized sales points, or previous owners worldwide in line with the Buyer’s request. Personal Uniques Luxury Fashion Concierge Services guarantees the authenticity of all products it procures.

ARTICLE 28 - PRODUCT VERIFICATION AND PROTECTION OF BRAND REPUTATION

Products supplied by the Personal Uniques Luxury Fashion Concierge Services brand are obtained from authorized brand boutiques, official sales points, or verified suppliers subject to expert inspection. Before delivery of the products subject to the order, detailed images and product information are recorded and archived by the Seller.

The Seller exercises due care to ensure that the products are delivered to the Buyer in the condition in which they were procured. In this context, images, serial numbers, product details, and delivery records may be stored for verification purposes when necessary.

The Buyer accepts that they will refrain from making unfounded allegations such as fraud, counterfeiting, or similar accusations regarding the products supplied by the Seller that may harm the Seller’s brand reputation, commercial activities, or reliability.

In the event that false, misleading, or reputation-damaging claims arise, the Personal Uniques Luxury Fashion Concierge Services brand reserves the right to use archived images and records of the products as evidence and proof when necessary. In such cases, the Seller reserves the right to pursue necessary legal and criminal remedies under applicable legislation to compensate for reputational damage and other losses that may be incurred.

ARTICLE 29 - PRODUCT SUPPLY AND STOCK STATUS

Personal Uniques Luxury Fashion Concierge Services provides concierge services for the research and procurement of luxury fashion products in line with customer requests. The stock status of the products on the platform depends on the stock availability of the relevant brand, boutique, or suppliers.

The Seller cannot be held responsible if the requested product is out of stock, discontinued, cannot be supplied, or cannot be procured due to reasons beyond the Seller’s control. In such cases, the Seller reserves the right to cancel the order and issue a refund or, if deemed appropriate, to propose an alternative product.

ARTICLE 30 - PRICE CHANGES AND EXCHANGE RATE

Prices of products and services offered by Personal Uniques Luxury Fashion Concierge Services may vary depending on the prices of the relevant brand, boutique, or the country/region, as well as exchange rates.

Changes that may occur during the order process in the price of the requested product, exchange rate differences, taxes, or country-based price updates may occur beyond the Seller’s control. In such cases, the Seller reserves the right to inform the Buyer of the updated price and, upon the Buyer’s approval, to update or cancel the order and issue a refund.

The Seller is authorized to determine the exchange rate for sales carried out within the Republic of Türkiye and may use any of the rates applied by banks operating in the Republic of Türkiye. The Seller also reserves the right to accept payment to any of the bank accounts registered in the name of its company located in the Republic of Türkiye.

The Buyer accepts that the payment policy available on the https://www.personaluniques.com website constitutes an integral part of this agreement, and the relevant provisions shall apply. The Buyer accepts and declares that they have read, understood, and placed the order in accordance with these policies and conditions.

ARTICLE 31 - TERMINATION OF THE AGREEMENT

This agreement enters into force as of the date the Buyer and Seller relationship begins between the parties and remains valid until the obligations of the parties regarding the product/products or service subject to the order are fulfilled.

The Buyer may terminate the agreement by ceasing to use the services provided under the Personal Uniques Luxury Fashion Concierge Services brand. However, termination of the agreement does not eliminate the rights and obligations that arose before the termination date.

The Seller reserves the right to restrict, suspend, or terminate the Buyer’s access to the brand’s services without prior notice if it determines or reasonably suspects that the Buyer has acted in violation of the provisions of this agreement.

In such case, the Buyer remains responsible for all payment and other obligations that have arisen up to the date of termination of the agreement.

ARTICLE 32 - AFTER-SALES SERVICES

Warranty, maintenance, repair, or other after-sales services related to purchased products are provided by the brand to which the product/products belong or by authorized sales points.

The Seller is an intermediary service provider that facilitates the procurement of products and is not responsible for after-sales services.

The Buyer accepts that the after-sales service policy available on the https://www.personaluniques.com website constitutes an integral part of this agreement, and the relevant provisions shall apply. The Buyer accepts and declares that they have read, understood, and placed the order in accordance with these policies and conditions.

ARTICLE 33 - ACCURACY AND CURRENCY OF INFORMATION AND CHANGES IN CONTRACT TERMS

Product descriptions, price information, visuals, and other content under the Personal Uniques Luxury Fashion Concierge Services brand are provided for general informational purposes. This information may be based on data provided by the relevant brand, boutique, or suppliers and may not always be up to date, complete, or error-free.

The responsibility for decisions made based on the information provided under the brand regarding the product/products belongs to the Buyer. The stock status, price, or features of the products may vary depending on the current situation of the relevant brand, boutique, or suppliers.

The Seller reserves the right to update, modify, renew, or remove the content under the Personal Uniques Luxury Fashion Concierge Services brand and the provisions of this agreement without prior notice when deemed necessary.

Such changes become effective as of the date they are published on the https://www.personaluniques.com website. The Buyer accepts that it is their responsibility to periodically review the contract and policy texts available on the website.

Continued use of the website or services after the publication of changes to the contract terms or site content means that the Buyer accepts the updated contract provisions.

ARTICLE 34 - FORCE MAJEURE

Events that did not exist at the time the agreement was concluded, are unforeseeable, and develop beyond the control of the parties, and that temporarily make it impossible to fulfill the obligations under the agreement upon their occurrence, are considered force majeure. Situations such as natural disasters, war, acts of terrorism, decisions of official authorities, changes in legislation, strikes, lockouts, serious failures in transportation or communication infrastructure, flight restrictions, official restrictions related to customs procedures, or temporary suspension of product sales by the relevant brand or suppliers may be considered force majeure.

In the event of force majeure, the Seller cannot be held responsible for failure to fulfill its obligations arising from the agreement. In such cases, the supply and delivery period of the product shall be postponed until the force majeure ceases.

The Buyer accepts delays that may occur due to force majeure and agrees that they cannot request cancellation of the agreement or a refund for this reason. Once the force majeure ceases, the Seller will continue the supply and delivery process of the product subject to the order.

ARTICLE 35 - GENERAL PROVISIONS

The Buyer accepts that, in addition to the provisions of this distance sales agreement, the product research policy, deposit policy, shipping process, shipping and product delivery policy, payment policy, after-sales policy, terms and conditions, privacy policy, cookie policy, data protection policy, social responsibility obligations, and legal notices and disclosures available on the https://www.personaluniques.com website constitute an integral part of this agreement.

The Buyer accepts and declares that they have read, understood, and placed the order in accordance with these policies and conditions.

ARTICLE 36 - NO AGENCY OR PARTNERSHIP RELATIONSHIP

None of the provisions of this agreement shall be interpreted as establishing an agency, representation, partnership, or similar business relationship between the Personal Uniques Luxury Fashion Concierge Services brand and the Buyer.

The Personal Uniques Luxury Fashion Concierge Services brand is an independent service provider and only provides product procurement and concierge services within the scope of digital services.

ARTICLE 37 - TERMS OF USE AND THIRD-PARTY WEBSITES

The use of the https://www.personaluniques.com website is subject to the terms of use set forth in this agreement. By visiting or using the website, the Buyer declares that they have read, understood, and accepted these terms.

The website of the Personal Uniques Luxury Fashion Concierge Services brand may contain links directing to websites or resources operated by third parties. The content, accuracy, accessibility, or reliability of such websites is not under the control of the Seller.

The Seller is not responsible for the content, accuracy, or any products, services, advertisements, or other materials available on pages outside its own website. Additionally, the Seller has no control over the privacy policies or terms of use of such third-party websites.

The Buyer accepts that the Seller cannot be held responsible for any damages, losses, or liabilities arising from the use of third-party websites.

ARTICLE 38 - LANGUAGE

This distance sales agreement, the Website Terms of Use, and policies have been prepared in Turkish and English. In the event of any conflict or discrepancy in interpretation between the texts, the Turkish version shall prevail.

ARTICLE 39 - DISPUTE RESOLUTION AND FINAL PROVISIONS

The law applicable to this agreement and all agreements concluded within its scope regarding the services provided by the Personal Uniques Luxury Fashion Concierge Services brand shall be determined based on the company account to which the payment is made.

In the event that payment is made to a company account in the Republic of Türkiye; the Buyer, in the capacity of a consumer, may submit complaints and objections within the monetary limits determined each year in December by the Ministry of Trade of the Republic of Türkiye to the Consumer Arbitration Committee or the Consumer Court at the place where the product was purchased or where the Buyer resides.

The Buyer accepts that, in case of payment to a company account in the Republic of Türkiye, disputes that may arise shall be governed by the laws of the Republic of Türkiye and that the competent courts and enforcement offices shall be the Istanbul (Central) Courts and Enforcement Offices.

If the payment is made to a company account in the United Arab Emirates, this agreement shall be governed by and interpreted in accordance with the laws of Dubai, United Arab Emirates.

Any and all disputes, claims or controversies arising from this agreement, the use of the website or the services provided by the Personal Uniques Luxury Fashion Concierge Services brand shall be under the jurisdiction of the courts of Dubai, United Arab Emirates.

The Buyer declares that by using the services or making payment to the company account in the United Arab Emirates, they accept the jurisdiction of the courts of Dubai for the resolution of such disputes.

The Buyer accepts that when making a purchase from the Personal Uniques Luxury Fashion Concierge Services brand, they have read and understood this distance sales agreement and the shipping process and shipping and delivery policy available on the https://www.personaluniques.com website, that these provisions constitute an integral part of this agreement, and declares that they have placed the order in accordance with these terms.

ARTICLE 40 - INTEGRITY OF THE AGREEMENT AND VALIDITY OF PROVISIONS

These Terms of Sale, together with the other policies and conditions available on the Personal Uniques Luxury Fashion Concierge Services website, constitute the entire agreement between the parties.

The Seller also reserves the right to update or modify the terms and policies available on the https://www.personaluniques.com website from time to time. Updated terms shall become effective as of the date they are published on the website. Therefore, it is the responsibility of users to regularly check the website.

When the Buyer uses the services provided by Personal Uniques Luxury Fashion Concierge Services, they are deemed to have accepted the most current Website Terms of Use published on the website; furthermore, continued use of the services by the Buyer means acceptance of the updated terms.

If it becomes necessary to update the terms of the agreement due to changes in applicable legislation after the order has been placed, such changes may be applied to the order. In other cases, the terms published on the website at the date the order was placed shall apply.

The Seller’s failure to exercise any right or enforce any provision of this agreement shall not be deemed a waiver of such right or provision.

If any provision of this agreement becomes partially or wholly invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions.

The article headings in this agreement are used solely for organization and convenience and shall not affect the interpretation or content of the agreement.

Any ambiguity that may arise in the interpretation of this agreement shall not be interpreted against the Seller who prepared the agreement.

ARTICLE 41 - ASSIGNMENT OF THE AGREEMENT

The Seller reserves the right to assign its rights and obligations arising from this agreement to affiliated companies, subsidiaries, or group companies operating under the Personal Uniques Luxury Fashion Concierge Services brand.

ARTICLE 42 - CONTACT INFORMATION

For any questions, requests, or notifications regarding these Terms of Sale or the products and services provided by Personal Uniques Luxury Fashion Concierge Services, you may contact us through the contact details below.

E-MAIL: info@personaluniques.com

PHONE: +90 506 020 02 02

“The Buyer declares that by approving this agreement electronically and placing an order through the Personal Uniques Luxury Fashion Concierge Services brand, they have read, understood, and accepted all the terms of the agreement.”

DATE: 30.04.2026