At “Ayda Viva E-Ticaret” (Turkiye) and Boun Avin Free Zone Company (Dubai-UAE), operating jointly under the brand Personal Uniques Luxury Fashion Concierge Services, including our luxury fashion concierge, sourcing, e-commerce, and international trade activities (“we,” “us,” or “our”), we are committed to maintaining the trust of our clients, operating with the highest level of discretion, and protecting the personal information entrusted to us.
This privacy policy explains, in a clear and simple way, how we collect, use, share, and protect your personal data when you contact us, request sourcing services, place an order, or interact with us through Facebook, Instagram, TikTok, WhatsApp, Telegram, E-mail, telephone, our website, or other communication channels which is under our brand.
1. Who We Are
We provide luxury fashion concierge, sourcing, shopping, and related client services for customers in multiple countries. Our operations may be managed through our entities, teams, or service providers in Turkiye, Dubai, and other jurisdictions depending on the nature of the order, sourcing request, delivery destination, and operational requirements.
2. How We Collect Your Information
We may collect personal information when you:
- contact us through Facebook direct messages, WhatsApp, Instagram direct messages, TikTok direct messages, WhatsApp messages, Telegram messages, e-mail, phone, or other messaging platforms,
- submit a product inquiry, sourcing request, or order,
- share your delivery, billing, or payment details,
- communicate with us about product preferences, availability, pricing, shipping, returns, or after-sales support,
- interact with our website or digital content,
- participate in promotions, private client offers, or marketing communications,
- send us documents or information needed for invoicing, shipping, customs, fraud prevention, or customer verification.
3. What Information We May Collect
Depending on the nature of your interaction with us, we may collect:
- your name and surname,
- phone number,
- e-mail address,
- Instagram, Facebook, TikTok handle or social media account details,
- billing and delivery address,
- country and location details,
- order and transaction information,
- product preferences such as brand, size, color, category, wish list, and sourcing interests,
- payment-related information such as payment confirmations, transfer records, limited billing details, and transaction references,
- invoice information, including tax details where required,
- communications with us, including messages, voice notes, images, and supporting files you choose to share,
- identification or verification information where reasonably necessary for fraud prevention, shipping, customs, or legal compliance.
We do not intentionally collect more information than necessary for the services we provide.
4. Why We Use Your Information
We use personal information to:
- respond to your inquiries and sourcing requests,
- identify, source, reserve, purchase, or arrange luxury items on your behalf,
- process and manage orders,
- coordinate payment confirmation,
- arrange shipping, delivery, customs, insurance, or related logistics,
- provide customer support and after-sales service,
- manage invoicing, accounting, and legal compliance,
- protect our business and clients against fraud, misuse, suspicious transactions, and unauthorized activity,
- improve our services, client experience, and internal operations,
- send updates, product offers, private client communications, or marketing messages where permitted or requested by you.
5. Who We May Share Your Information With
We do not sell your personal data.
We may share your information, only where necessary and appropriate, with:
- our affiliated companies, operational teams, or business units in Turkiye, Dubai / United Arab Emirates, and other relevant jurisdictions,
- luxury suppliers, boutiques, sourcing partners, or service partners involved in fulfilling your request,
- shipping, courier, logistics, customs clearance, and insurance providers,
- payment processors, banks, and financial institutions,
- accounting, invoicing, legal, compliance, and professional advisers,
- technology, hosting, cloud storage, CRM, communication, and customer management providers,
- social media and messaging platform providers such as Facebook, Instagram, TikTok, WhatsApp, Telegram and related infrastructure providers,
- public authorities, regulators, courts, or law enforcement bodies where required by law or legal process.
We only share information that is reasonably necessary for the relevant purpose.
6. International Transfers
We serve clients globally and may operate through teams, partners, or service providers located in different countries, your personal information may be processed or transferred internationally, including between Turkiye, Dubai / the United Arab Emirates, and other countries relevant to sourcing, payment, shipping, logistics, or client support.
Where such transfers take place, we aim to use appropriate contractual, organizational, and operational safeguards as required under applicable data protection laws.
7. Payments and Financial Information
We do not collect, process, or store any payment card details, including card numbers, expiration dates, or security codes, in our own systems at any time. All payment transactions are handled directly by the relevant payment provider in accordance with their own security and compliance standards.
For operational, accounting, fraud prevention, and legal purposes, we may retain limited transaction-related information such as payment confirmations, bank transfer details, invoice information, and internal transaction references.
8. Marketing and Private Client Communications
If you choose to receive updates from us, we may send you:
- new arrival notifications,
- sourcing updates,
- curated product suggestions,
- private client offers,
- brand, collection, or availability announcements.
You may opt out of receiving marketing communications at any time by contacting us to request cessation of such communications.
Opting out of marketing messages will not affect essential service communications related to an existing order or request.
9. How Long We Keep Your Information
We keep personal data only for as long as necessary for the purpose for which it was collected, including to:
- provide our services,
- maintain business and transaction records,
- comply with tax, accounting, customs, anti-fraud, and legal obligations,
- resolve disputes,
- enforce our agreements,
- protect our legitimate business interests.
Retention periods may vary depending on the type of data, the transaction, the country involved, and the legal or operational requirements applicable to the order.
10. Your Rights
Subject to applicable law, you may have the right to:
- request information about whether we process your personal data,
- request access to your personal data,
- request correction or updating of inaccurate or incomplete data,
- request deletion or erasure of your personal data in certain circumstances,
- request restriction of processing where legally applicable,
- object to certain types of processing,
- withdraw consent where processing is based on consent,
- request information regarding third parties to whom your data has been disclosed, where required by law.
We will evaluate and respond to requests in accordance with the applicable legal framework.
11. Data Security
We take appropriate technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. For this reason, while we take data protection seriously and apply reasonable safeguards, we cannot guarantee absolute security.
12. Third-Party Platforms
Our services may involve communication through third-party platforms such as Facebook, Instagram, TikTok, Telegram, WhatsApp, E-mail providers, payment providers, and courier systems. Your use of those platforms is also subject to their own privacy terms and policies.
Where you interact with us through third-party services, we encourage you to review the relevant privacy practices of those providers.
13. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect legal, operational, or business developments. The most current version will apply from the date it is published or otherwise made available to clients.
14. Contact Us
If you have any questions about this privacy policy or would like to exercise your data protection rights, you may contact us at:
1. Our Turkiye Entity
Trade Name: Ayda Viva E-Ticaret (Sole Proprietorship)
Website: https://www.personaluniques.com and the social media accounts specified on this website
E-mail: info@personaluniques.com
2. Our United Arab Emirates Entity
Trade Name: Boun Avin Free Zone Company
Address: IFZA Business Park A2 Building Dubai Silicon Oasis / United Arab Emirates 342001
Tax Number: 104816317200003
License Number: 54186 – DSO054186
Telephone: +90 (506) 020 02 02
Website: https://www.personaluniques.com and the social media accounts specified on this website
E-mail: info@personaluniques.com
DATE: 30.04.2026